Shipping and Returns Policy – Cassidy's Crafty Closet

*You should receive an order confirmation from me within 24 hours of the order being placed, if you do not see one please reach out immediately to cassidyscraftycloset@gmail.com to verify order has been processed.*

CANCELLATION POLICY-If you place an order in error please contact me and I will see what I can do about refunding you. If the order has already started being made there potentially be a small restocking fee. **IF THE ORDER INCLUDES CUSTOMIZATION OR PERSONALIZED THEN IT CAN NOT BE CANCELLED OR RETURNED AS I CAN NOT RESELL THIS ITEM AND HAVE HAD TO ALREADY INVEST EXTRA TIME AND EFFORT INTO YOUR ITEM. WITH CUSTOM/PERSONALIZED ITEMS I DO SEND SEVERAL PHOTOS AND STAY IN CLOSE CONTACT THROUGHOUT THE PROCESS TO AVOID THESE ISSUES.

SHIPPING POLICY & POLICIES

I am currently only putting in stock inventory on my website for purchase. Inventory will be changing constantly and during in person events will likely be removed from the website to avoid any duplicate purchases. All items will be ready to ship to you within 1-4 days of purchasing.

However, if you do see an item listed as out of stock that you would like made, and are willing to wait the extra time for my creating process, then please email me directly at cassidyscraftycloset@gmail.com to discuss wait times and to place an order. I will try my best and accomodate any of your requests. I additionally can also add names and personalize many of the stuffed animals and clothing items that I sell. *IF AN ITEM IS PERSONALIZED THEN IT CAN NOT BE CANCELLED OR RETURNED AS I CAN NOT RESELL THIS ITEM AND HAVE HAD TO ALREADY INVEST EXTRA TIME AND EFFORT INTO YOUR ITEM. WITH CUSTOM/PERSONALIZED ITEMS I DO SEND SEVERAL PHOTOS AND STAY IN CLOSE CONTACT THROUGHOUT THE PROCESS TO AVOID THESE ISSUES.

All items shipped from the website will be sent with tracking, and you will receive an email from me with this information once the item has been shipped.

Contact me at cassidyscraftycloset@gmail.com for any other questions related to orders, refunds, and returns.